Frequently Asked Questions

What is DidisToybox?

DidisToyBox is dedicated to helping parents nurture their child’s early development by providing a monthly subscription of toys tailored to your child's age and developmental stage. We design our boxes for children ages 0-12 months, 1-3 and 3-5 years old… critical periods when young brains rapidly grow. 

What’s in the box? 

Each box contains 2-4 full sized, high quality toys that encourage learning. Our toys are thoughtfully selected to help nurture your child’s development at each stage. 

How often do I get a delivery? 

We send you a new box every month. The toys selected are designed to be used over the current month period and beyond.  

How much does it cost?   

Monthly Pre-Pay Plan: $49.95 + shipping.
3-Month Subscription: $135 + shipping (10% off)
6 Month Subscription: $255 +shipping (15% off)
Each box shipped entails a flat fee of $5   

My baby isn’t born yet – can I still order?  

Absolutely. Check one more thing off your growing list while you’re still pregnant. When you sign up, you can enter your due date. We’ll schedule your first DidisToyBox to ship after your due date.    

What is a good baby toy?  

Good baby toys stimulate sensory perception and encourage babies to learn to comprehend the world through play. Our baby toys also feature superb craftsmanship and design which stimulates exploration through color and shape.   

When will I be billed? How do renewals work?  

Your credit card will be charged for your total plan amount when you order your subscription. Your plan does automatically renew but if will be able to log in to your account and cancel your subscription.  

Where do you ship?   

We currently ship to all 50 US states. We hope to provide International shipping in the near future.   

When will I get my first box?   

Our monthly cutoff date is the 20th of the month prior to the next month’s scheduled shipping; for example, March 20th is the order deadline for the April box and so on. If you should sign up after the 20th cutoff date, you're guaranteed to receive your box the month after that. We start shipping boxes on or around the 12th of each month, so they will typically arrive between the 15th and 18th (depending on your location).    

Will you let know when my box is shipping?   

Yes, we will send you a notification when your box ships so you know when to expect it. 

How much is shipping? 

Shipping is Flat Rate of $5 per box to continental U.S. addresses with a $7 charge to addresses in Alaska and Hawaii.

What do I do if I haven’t received my box yet?

Please contact us at (201) 657-3626 or info@didistoybox.com, and we’ll be sure you get your box!

How can I cancel my subscription? 

There is no cancellation once you pick and prepay your plan–1, 3 or 6 months. You will receive the boxes that you have already paid for. Your subscription will automatically renew when it expires. To cancel your subscription, simply log in to your account and cancel the renewal subscription plan.

What is your return policy?

Subscription boxes are not returnable. If you have a problem with your box, please contact us at (201) 657-3626 or info@didistoybox.com.

Programs similar to yours send sample products; what do you send? 

We do not use any samples in our boxes; we only supply actual toys. These products are crafted and selected especially for your child’s developmental stage; they are not given or donated to us. Our partner brands do not pay us to feature their toys. Our team curates and purchases your toy selections so that we can offer only the highest quality in toys on the market. The toys we feature are either organic, eco-friendly, made with all natural materials or otherwise sustainably made.

Do you send cards out with your DidisToyBox Gift Subscriptions?

Yes, if you indicate that preference upon subscribing, your gift subscription will include a gift note notifying the recipient that the Special Delivery they are receiving is from you.

I’m a toy or other consumer product brand; how can my products be included in your boxes? 

We constantly seek new brands to include in our boxes, and we’d love to hear about your product. Simply give me a call at (201) 657-3626, or send me an email at diana@didistoybox.com

I would love to feature DidisToyBox (on my blog, in my magazine, on TV, etc.); whom should I contact? 

We would love to be included. We are ready to provide you whatever you need. Simply call (201) 657-3626 or email diana@didistoybox.com.  

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